Refund policy
Return & Refund Policy
Last updated: October 2, 2026
At NE'X clothing AB, we want you to be happy with your purchase. If you change your mind about your order, you have the legal right to return your purchase within 14 days, in accordance with applicable consumer laws.
1. 14-Day Right to Return
If you are a consumer in Sweden or the European Union, you generally have the right to cancel your purchase within 14 days of receiving your order, without having to give a reason.
The 14-day period starts the day after you receive your order.
To cancel your order, please contact us at:
Please include your order number and clearly let us know that you want to cancel your purchase.
You must notify us within the 14-day period. After notifying us, you must send the item(s) back within 14 days.
2. Condition of the Items
You may try on the jeans to check the size, fit, and condition, in the same way you would in a physical store.
The jeans should be returned in good condition. They should not be washed, altered, stained, damaged, or used beyond what is necessary to check the product.
We ask that all original tags and labels remain attached to the jeans and that the original packaging is included where reasonably possible.
If the item has been handled more than necessary, we may reduce your refund to reflect any loss in value, where permitted by law.
3. How to Return an Item
To start a return, contact us at:
Please include:
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Your order number
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Your name
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The item(s) you want to return
Please contact us before sending the item back. We will provide you with the return instructions.
Return address:
Nykulla Frihem 1
363 34 Tjureda
Sweden
Please keep your shipping receipt or tracking information until your return has been processed.
4. Return Shipping
The customer is responsible for the cost of return shipping.
If you return an item because you have changed your mind, ordered the wrong size, or no longer want the item, you are responsible for paying the cost of sending the item back to us.
If the item is defective, damaged, or incorrect, please contact us before returning it. In such cases, we will handle the return in accordance with applicable consumer protection laws.
5. Damaged, Defective, or Incorrect Items
Please check your order when you receive it.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please include your order number and, if possible, photos showing the problem.
We will review the issue and provide an appropriate solution in accordance with applicable consumer protection laws.
6. Refunds
Once we receive your returned item, we will process your refund.
We will refund you using the same payment method you used for your purchase, unless we have agreed otherwise.
When you cancel your purchase under the 14-day right to cancel, you are entitled to a refund of the payments you made, including the cost of our standard delivery.
If you chose a more expensive delivery option than our cheapest standard delivery option, we are only required to refund the amount corresponding to the standard delivery cost.
The cost of returning the item to us is not refunded, as the customer is responsible for the return shipping cost.
We will issue the refund without undue delay and no later than 14 days after you have notified us that you want to cancel your purchase. However, we may wait to issue the refund until we have received the returned item or until you have provided proof that you have sent it back, whichever happens first.
Once we have processed your refund, it may take some additional time for the money to appear in your bank account or payment provider.
7. Exchanges
We currently do not offer direct exchanges.
If you need a different size, we recommend returning your original order and placing a new order for the size you want.
8. Sale Items
Sale items are also covered by the applicable statutory consumer rights.
A sale price does not remove your legal right to cancel your purchase within the 14-day cancellation period.
9. Complaints and Defective Products
If you believe that a product is defective or does not correspond to your order, please contact us at:
Please include your order number and a description of the problem. Photos may also be helpful.
Complaints about defective or incorrect products are handled separately from ordinary returns and are covered by applicable consumer protection laws.
10. Contact Us
If you have any questions about returns, refunds, or complaints, please contact us:
NEX clothing AB
Email: support.nexclothing@gmail.com
Address:
Nykulla Frihem 1
363 34 Tjureda
Sweden
This Return & Refund Policy does not limit any mandatory consumer rights you have under applicable Swedish or European consumer protection law.